Booking Terms & Conditions
Bookings
1. If you make a booking either verbally or via the booking system, you enter a contract with Attitude swim coaching. Should you cancel your booking with greater than 48hrs notice, there will be nothing to pay.
2. If you cancel less than 24hrs notice you will be required to make good on your payment. No refund will be offered.
3. The exception to this is for medical reasons.
4. In the event of a no show or no attendance no refund shall be offered.
If for some reason the session/lesson is canceled by Attitude swim coaching a full refund will be available on request or you may be credited the session/lesson and roll it over to the next week, or block of lessons.
Teachers / Coaches
All Attitude swim coaching staff are fully qualified, insured and have a current DBS Disclosure from England and Wales. Attitude swim coaching will endeavour to provide consistency with teacher / coach on a week-to-week basis.
If you have any concerns as to the conduct or suitability of one of our teachers /coaches please contact Annie, who will discuss this matter further and attempt to address any concerns you may have.
Pool Lessons
These will be invoiced prior to the start of a new block, unless you pay on a week-by-week basis. We operate a rolling block, should you wish to terminate your lessons, please give 14 days' notice. All blocks of lessons should be paid for 7 days prior to the start of that new block.
Open Water Coaching (Intro / Coaching)
You can pay online for these sessions otherwise you will be invoiced for these sessions. Payment in full is expected 7 days prior to the session. Cancellations less than 7 days and more than 24 hrs before the session starting will be offered a partial refund minus any administration costs.
Adverse weather conditions
Should an outdoor session need to be canceled due to weather, high winds, lightning, or water pollutants, you will be offered an alternative date, credit towards another session or a full refund.
Behaviour
In the event of a swimmer refusing to obey the instructions of any Attitude swim coaching staff or behaving in a manner that puts others at risk or causes damage to property, that swimmer shall not be permitted to continue with the session /lesson and will be asked to leave. In such circumstances, Attitude swim coaching has the right to terminate the contract for that and any future bookings. Attitude swim coaching will offer a full refund minus an administration fee.
Open water swimmers please read the swimmer's code of conduct before attending any session.
Loss or Damage of Belongings
Attitude swim coaching is not responsible for any loss or damage that occurs whilst undertaking a session or lesson. If at the pool, all valuables should be locked in a locker. If at the lake you can ask the lifeguard to look after keys etc, or carry secured in your tow float, worth investing in a non-electronic key for water activities. If at Delph, Annie will happily secure your key in her car.
Disputes
Should you wish to raise a concern or complain about any aspect of a session/lesson, please contact Annie:
Email: attitudeswimcoaching@gmail.com
Phone: 07790585281
Cancellation & Refund Policy
Booking Services
Include weekly swims, coached sessions, adventures and courses.
Cancellation Policy
For general bookings, weekly swims and coached sessions a minimum 48 hours notice is required to cancel your booking. If booking is cancelled in a shorter timeframe, no refund will be offered. The only exception to this is medical illness or emergency.
Some adventure trips incur bookings expenses and administration costs, for these events the cancellation period for these trips is 3 days.
For course bookings a full refund will be offered if requested within 3 weeks of the course starting after that only 50% will be offered, within 7 days of the course starting no refund will be offered. This is beacuse classrooms will have been hired, and course manuals bought, plus administration costs. The only expception is serious illness on production of a doctors letter.